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QA and Training Practitioner – Medical Insurance Industry

Job Overview

  • Postal Code 0000
  • Salary Offer Market Related

Key Purpose

To provide Strategic HRD interventions for the company, including Call Centre Agents

KEY OUTPUTS

  • Training Needs Analysis
  • Liaise with relevant stakeholders when analysing & identifying Company relevant competencies, skills and training needs
  • Training Course Design and Development
  • Source out, develop, & customise the content of the Training Interventions to address the strategic objectives & training needs of the Company,
  • Align material with SAQA & other related legislative bodies’ standards
  • Align QA script and material according to client requirement
  • Training Implementation
  • Call Evaluation and moderation
  • Complaints management
  • Team management
  • Coaching and mentor subordinates
  • Identify gap analysis and formulate assessments to improve product knowledge
  • Compliance management
  • Make necessary arrangements for training & carry out all training as per training plan
  • Training Evaluation
  • Carry out post-course follow-ups, gather feedback from relevant parties and adjust training accordingly
  • Self- Management
  • Perform other Human Resources related functions as need arises
  • Report writing

COMPETENCIES

  • Client service focused
  • Strong Interpersonal skills
  • Excellent numerical and verbal ability
  • Exceptional communication skills
  • Pro-active problem solver, showing initiative.
  • Excellent time management skills
  • Ability to work under pressure
  • Excellent work ethics
  • Attention to detail

Q UALIFICATIONS AND EXPERIENCE

  • A graduate or diploma holder in the related field
  • Accredited Facilitator
  • Excellent Facilitation, Communication, Problem Solving & Presentation skills
  • Three to four years previous training experience preferably in a medical insurance environment
  • Knowledge of the related practices and legislation of Human Resources & S.A.Q.A
  • Computer literacy.
  • Possess research & design skills
  • Experience in implementing learnerships, Skills Development Act requirements, etc
  • General Knowledge of other HR Functions

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About Us

RIZALI STAFFING SOLUTIONS is a 100% Black Economic Empowerment woman owned and managed recruitment and staffing company.

With a level commitment and passion that in executive recruitment, we aim to deliver professional service backed with honesty and integrity.

About us

Contact Us

Head Office, Midrand
Halfway Gardens, GP 1685
P.O.Box 12575, Vorna Valley, 1686
+ 27 (83) 313-9643