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QA and Training Practitioner – Medical Insurance Industry

Job Overview

  • Postal Code 0000
  • Salary Offer Market Related

Key Purpose

To provide Strategic HRD interventions for the company, including Call Centre Agents


  • Training Needs Analysis
  • Liaise with relevant stakeholders when analysing & identifying Company relevant competencies, skills and training needs
  • Training Course Design and Development
  • Source out, develop, & customise the content of the Training Interventions to address the strategic objectives & training needs of the Company,
  • Align material with SAQA & other related legislative bodies’ standards
  • Align QA script and material according to client requirement
  • Training Implementation
  • Call Evaluation and moderation
  • Complaints management
  • Team management
  • Coaching and mentor subordinates
  • Identify gap analysis and formulate assessments to improve product knowledge
  • Compliance management
  • Make necessary arrangements for training & carry out all training as per training plan
  • Training Evaluation
  • Carry out post-course follow-ups, gather feedback from relevant parties and adjust training accordingly
  • Self- Management
  • Perform other Human Resources related functions as need arises
  • Report writing


  • Client service focused
  • Strong Interpersonal skills
  • Excellent numerical and verbal ability
  • Exceptional communication skills
  • Pro-active problem solver, showing initiative.
  • Excellent time management skills
  • Ability to work under pressure
  • Excellent work ethics
  • Attention to detail


  • A graduate or diploma holder in the related field
  • Accredited Facilitator
  • Excellent Facilitation, Communication, Problem Solving & Presentation skills
  • Three to four years previous training experience preferably in a medical insurance environment
  • Knowledge of the related practices and legislation of Human Resources & S.A.Q.A
  • Computer literacy.
  • Possess research & design skills
  • Experience in implementing learnerships, Skills Development Act requirements, etc
  • General Knowledge of other HR Functions

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About Us

RIZALI STAFFING SOLUTIONS is a 100% Black Economic Empowerment woman owned and managed recruitment and staffing company.

With a level commitment and passion that in executive recruitment, we aim to deliver professional service backed with honesty and integrity.

About us

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Head Office, Midrand
Halfway Gardens, GP 1685
P.O.Box 12575, Vorna Valley, 1686
+ 27 (83) 313-9643